Technology

One Global has the technology equipment and software for its offshore call center and back office operations. Sourced from world-class vendors like Cisco, Avaya, Lucent and Dell, this infrastructure has been designed to provide maximum uptime and focus on creating a work environment conducive to delivering prime outsourcing services.

• Our infrastructure incorporates high-speed, reliable voice and data networks suited for call center requirements, best-in-class technologies and support from a highly skilled support team experienced in call center operations and technology.
• We are capable of handling multi-channel mail, chat, and voice traffic (inbound and outbound). Through the Atlantic and Pacific routes, One Global has diversely routed International Private Leased Circuits (IPLCs) capable of hauling megabits of simultaneous data and voice traffic.
• Our IT and telecom infrastructure is fully redundant and easy-to-upgrade. This ensures that services are consistently available for diverse operations and can be scaled as per the customer's requirements within expected timelines.